Balloon Frequently Asked Questions

How much are your balloons?

You can click on the "Order Balloons Today" button in the top right of the home page for general pricing information. This is by no means an all-inclusive list of the balloons and balloon decor we offer, but it is a great place to start and includes some of our most popular options.

What sizes and types of balloons do you carry?

Latex, Foil, Bubbles and Orbz are all types of balloons we offer and they all are available in a variety of sizes.  We are confident we have the color, size and style of balloon you are looking for!

How long will your balloons float?

Celebrations uses the highest quality balloons manufactured, however, even the world’s best balloons are fragile products with a relatively short lifespan. When ordering or sending balloons, expect to enjoy them for 2-3 days if used indoors, and less than a full day if used outdoors. Under ideal conditions, our balloons can float much longer, but balloons always look their best in the first 2-3 days. Float time may be significantly reduced in unusually warm, unusually cool, or very humid environments, and at elevations above 2,500 feet.

Why are balloons from Celebrations better than balloons from the discount store?

The staff at Celebrations are balloon professionals! We have had extensive training in the inflation, care, and arranging of balloons. Other factors such as the quality of our balloons to the way they are stored, being inflated and sized correctly all affect the overall look of your arrangement. Our staff takes great care in helping you choose from our extensive selection of colors, then we coordinate and perfectly curl the ribbons as the balloons are arranged in the most eye-pleasing manner. There truly is an art to balloon decor and arrangements, you can trust the professionals at Celebrations to achieve the best results.

As a standard practice, all of our helium-filled latex balloons are treated with Ultra Hi-Float to extend the life of your balloons. It is a liquid solution that dries inside latex helium-filled balloons to form a coating that helps hold in the helium. Latex helium balloons can float up to 25 times longer when treated with Hi-Float..an untreated latex balloon will only float for 12-24 hours. Hi-Float is safe, non-toxic, water-soluble and biodegradable

How far in advance should I order my balloons?

You may place your balloon order at any time and we will have it ready to pick-up or deliver on the date and time you choose. We highly recommend ordering your balloons at least 3 days in advance to ensure we have everything you need.  The order must be paid in full prior to any balloons being inflated. 

Can you accommodate walk-in orders?

Yes, but … We strongly suggest placing your balloon order in advance. Walk-in orders will be filled only after our pre-orders are filled. Our store can be very busy on Friday and Saturday and you may be stuck waiting in line to place and pay for your order and possibly have to wait even longer while we the inflate pre-orders ahead of yours. This is especially true during the months of May and June.

What is your cancellation policy?

Orders changed or canceled at least 3 days in advance are eligible for a full refund, the receipt must be present at the time of refund. Orders changed or canceled after this deadline or any special order products or supplies are subject to a cancellation fee ranging from 25% to 100% of the order value, depending on the extent of preparations made for the order.

We are normally unable to change or cancel an order on the date of pickup or delivery. Any items that have been ordered or created for your event will be charged at full price. You must speak with or receive an email or message confirmation from our staff when changing or canceling an order.

I bought balloons somewhere else, can you inflate them for me?

Yes, BUT … With well over 4,000 designs, sizes and colors of balloons in stock, the need to purchase balloons from another source is extremely rare. We do not replace balloons not purchased from Celebrations and if they are defective or burst during or after inflation, you will still be charged the full amount for inflating that balloon. We can not speak to the quality of balloon not purchased at Celebrations and can not speculate as to how long they will float.

Balloons will typically be charged at the same price as if you purchased them from Celebrations, so save yourself a little money and a lot of time and sanity when you make your entire balloon purchase at Celebrations!  Please bring your balloons to our store for an accurate price quote. Celebrations reserves the right to refuse inflation of any balloons if deemed necessary by our staff.

How can I prevent my balloons from popping?

Avoid exposure to extreme heat (never leave in a hot car), direct sunlight, sharp or hot objects, and textured ceilings. Before releasing a group of balloons to float on the ceiling, release two or three as a test.

How will the weather affect my balloons?

Float time may be reduced significantly in unusually warm, unusually cool, or very humid environments, and at elevations above 2,500 feet. If Celebrations is unable to complete or deliver an order due to inclement weather, the customer will be notified as soon as possible to arrange for rescheduling or cancellation.

What are your balloon safety tips?

Do not breathe helium from a balloon. Helium is not toxic nor flammable, but breathing it can result in asphyxiation (loss of consciousness due to insufficient oxygen). Most of our latex helium balloons are treated with Hi-Float and while it is non-toxic, you don’t want to put it in your lungs either! NEVER release foil balloons outdoors. Power failures can result if these balloons become entangled in electric lines. Popped latex balloons present a choking hazard for small children. Do not leave small children unaccompanied with balloons.

Are balloons and balloon releases safe for the environment?

As balloon professionals, we have made the decision to no longer support or facilitate the release of balloons in an effort to protect the environment from unnecessary litter.  We urge our customers and others to support our decision and not release any balloons into the environment. We would love to help you find a good alternative to balloon releases that can be easily and responsibly disposed of after your event.

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